Terms of Service

Consumer Responsibilities

Account Registration

Consumers must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.

Purchasing Goods

When purchasing goods:

• You agree to pay the listed price plus any applicable delivery fees
• Transactions are between you and the Trader
• KasiCart is not a party to the sale
• You must verify product details before purchasing

Booking Services

When booking services:

• Provide accurate information about the service required
• Be available at the agreed time and location
• Pay the agreed amount directly to the Service Provider
• Report any issues within 24 hours of service completion

Dispute Resolution

If you have a dispute with a Trader:

1. First attempt to resolve directly with the Trader
2. If unresolved, contact KasiCart Support within 7 days
3. Provide evidence of the transaction and issue
4. KasiCart will mediate but cannot guarantee resolution

Prohibited Actions

Consumers must not:

• Harass or threaten Traders or Delivery Partners
• Attempt to transact outside the KasiCart platform
• Leave false or malicious reviews
• Use the platform for illegal purposes
• Share account access with others

Consumer Rights

Right to Information

You have the right to accurate information about goods and services, including pricing, specifications, and Trader details.

Right to Safety

You have the right to expect that services will be performed safely and professionally. Report any safety concerns immediately.

Right to Privacy

Your personal information will be protected according to our Privacy Policy and POPIA regulations.

Right to Redress

You may report unsatisfactory goods or services through our dispute resolution process.

Trader Responsibilities

Registration Requirements

Traders must:

• Provide valid South African ID number
• Submit accurate contact information
• Verify phone number and email address
• Agree to monthly subscription terms
• Maintain active subscription for platform access

Subscription Terms

• R29.99/month for Seller OR Service Provider access
• R59.98/month for combined Seller AND Service Provider access
• Monthly auto-renewal unless cancelled
• No commissions on sales or service fees
• 24-hour notice required for cancellation

Product Listings

Traders must ensure:

• Accurate descriptions and clear photos
• Honest representation of condition and quality
• Compliance with South African law (no illegal items)
• Timely updating of availability and pricing

Service Offerings

Service Providers must:

• Clearly define service scope and limitations
• Provide qualifications or experience where relevant
• Maintain professional conduct
• Carry necessary tools and materials
• Honor agreed appointment times

Pricing and Payments

• Set fair and competitive prices
• Include all costs in quoted prices
• Accept payment methods offered on platform
• Issue receipts for all transactions
• Keep transaction records for 5 years

Tax Responsibilities

Traders are responsible for:

• Registering for tax if required by SARS
• Keeping accurate financial records
• Paying applicable taxes on income
• Complying with VAT regulations if applicable

Prohibited Items & Services

Absolutely Prohibited:

• Illegal drugs or substances
• Stolen goods
• Weapons or firearms
• Pornographic material
• Counterfeit goods
• Hate speech or discriminatory services

Restricted (Require Approval):

• Alcohol sales (requires license verification)
• Tobacco products
• Certain health supplements
• Financial services
• Animal sales

KasiLink Delivery Terms

Delivery Partner Requirements

KasiLink Drivers must:

• Possess valid South African driver's license
• Maintain roadworthy vehicle with current license
• Have valid vehicle insurance
• Pass background check
• Complete KasiLink orientation

Independent Contractor Status

Delivery Partners are independent contractors, not employees. You are responsible for:

• Your own tax obligations
• Vehicle maintenance and fuel
• Insurance premiums
• Operating hours and schedule

Delivery Fees and Payments

• Set your own delivery rates within platform guidelines
• Receive 100% of delivery fees (no commission)
• Weekly payouts to registered bank account
• Minimum delivery fee: R25 within 5km radius

Collection Services

When collecting items from other platforms:

• Verify collection details with Consumer
• Confirm collection point operating hours
• Obtain proof of collection
• Deliver promptly to Consumer

Liability and Insurance

• You are liable for goods in your possession
• Must report damages or losses immediately
• Recommended minimum R50,000 goods-in-transit insurance
• KasiCart is not liable for delivery disputes

Code of Conduct

Delivery Partners must:

• Maintain professional appearance
• Be punctual for collections and deliveries
• Handle packages with care
• Respect Consumer privacy and property
• Report safety concerns immediately

General Terms & Conditions

Acceptance of Terms

By using KasiCart, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

Modification of Terms

KasiCart reserves the right to modify these terms at any time. Continued use after changes constitutes acceptance. Users will be notified of significant changes.

Platform Availability

We strive for 24/7 availability but do not guarantee uninterrupted service. We may suspend access for maintenance, upgrades, or security reasons.

Intellectual Property

All platform content, trademarks, and logos are property of KasiCart (Pty) Ltd. Users retain ownership of their content but grant KasiCart license to display it.

Limitation of Liability

KasiCart is not liable for:

• Transactions between Users
• Quality of goods or services
• Delivery delays or issues
• User conduct or disputes
• Technical issues beyond our control

Dispute Resolution

All disputes shall first attempt mediation through KasiCart. Unresolved disputes may be referred to appropriate South African courts.

Governing Law

These terms are governed by South African law, specifically:

• Consumer Protection Act 68 of 2008
• Protection of Personal Information Act 4 of 2013
• Electronic Communications and Transactions Act 25 of 2002
• National Credit Act 34 of 2005 (where applicable)

Termination

KasiCart may suspend or terminate accounts for:

• Violation of these terms
• Illegal activity
• Fraudulent behavior
• Non-payment of subscription fees
• Harm to other Users

Contact Information

For questions about these Terms:

• Email: legal@kasicart.co.za
• Phone: +27 79 244 2008 (temporary)
• Address: Johannesburg, Gauteng, South Africa