Privacy Policy
How we collect, use, and protect your personal information
Introduction
KasiCart (Pty) Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using KasiCart, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our platform.
Information We Collect
Personal Information
We collect information that identifies you ("Personal Information"), including:
| User Type | Information Collected | Purpose |
|---|---|---|
| All Users | Name, email, phone number, location, device information | Account creation, platform access, communication |
| Traders | ID number, business name, skills/services, banking details (for payouts), subscription payment info | Verification, subscription management, payment processing |
| KasiLink Drivers | Driver's license, vehicle details, insurance information, criminal record check | Background verification, safety compliance |
| Consumers | Delivery addresses, payment preferences, transaction history | Service delivery, order processing, customer support |
Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Location data (with your permission)
- Cookies and similar tracking technologies
Transaction Information
We collect information about your transactions, including:
- Purchase history and service bookings
- Payment amounts and methods
- Delivery details and tracking
- Reviews and ratings
How We Use Your Information
Platform Operation
To create and manage your account, process transactions, and provide our services.
Verification
To verify your identity and eligibility to use our platform as a Trader or Driver.
Communication
To send important updates, service announcements, and respond to inquiries.
Improvement
To analyze usage patterns and improve our platform, features, and user experience.
Security
To detect, prevent, and address fraud, abuse, security, or technical issues.
Legal Compliance
To comply with legal obligations, including tax and regulatory requirements.
Information Sharing
We may share your information in the following circumstances:
With Other Users
- Traders: Consumers see your name, business name, services, ratings, and general location
- Consumers: Traders see your name, delivery address (for deliveries), and contact information for service coordination
- Drivers: Both Traders and Consumers see your name, vehicle type, and ratings
With Service Providers
We engage third-party companies to perform services such as:
- Payment processing (banking partners)
- SMS and email delivery
- Cloud hosting and storage
- Analytics and marketing
Legal Requirements
We may disclose information if required by law, including:
- Response to lawful requests by public authorities
- Compliance with SARS tax requirements
- Protection of our rights, privacy, safety, or property
- Investigation of fraud or illegal activities
Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition, your information may be transferred to the new entity.
Your POPIA Rights
Under POPIA, you have the following rights regarding your personal information:
Right to Access
You may request access to the personal information we hold about you.
Right to Correction
You may request correction of inaccurate or incomplete information.
Right to Deletion
You may request deletion of your personal information, subject to legal requirements.
Right to Object
You may object to the processing of your personal information.
Right to Portability
You may request your data in a structured, commonly used format.
Right to Complain
You may lodge a complaint with the Information Regulator of South Africa.
To exercise these rights, contact our Information Officer at privacy@kasicart.co.za.
Data Security
Security Measures
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure servers and firewalls
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
Data Retention
We retain your personal information only as long as necessary for:
- Providing our services to you
- Complying with legal obligations (5 years for financial records)
- Resolving disputes and enforcing agreements
- Legitimate business purposes
International Transfers
Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place for such transfers.
Cookies and Tracking
Cookies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Authenticate users and prevent fraud
- Analyze site traffic and usage patterns
- Personalize content and advertisements
Your Choices
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.
Third-Party Analytics
We use third-party analytics services (like Google Analytics) to understand how users interact with our platform.
Children's Privacy
Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Third-Party Links
Our platform may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Contact Information
Information Officer
For privacy-related inquiries, please contact our Information Officer:
- Email: privacy@kasicart.co.za
- Phone: +27 79 244 2008 (temporary)
- Address: Johannesburg, Gauteng, South Africa
Information Regulator
You have the right to lodge a complaint with the Information Regulator of South Africa:
- Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
- Email: complaints.IR@justice.gov.za
- Website: www.justice.gov.za/inforeg
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our platform and updating the "Last Updated" date. Your continued use of our platform after such changes constitutes your acceptance of the new policy.
Last Updated: November 2026
Effective Date: Immediately upon publication